We know a responsive and courteous customer service department is as important as any other factor in selecting a dyehouse service. You want to know what is being dyed, when it will be ready and when you can request it to be shipped. And you want your answers now.
To assure our customers that those questions will be answered quickly, our customers will have the cell phones of all upper management principals, as well as a direct line to the people involved in processing your order. We want to answer your questions immediately and direct your inquiries to the person responsible for your goods. No run around here!
As an industry first, shortly all customers will have immediate webbased access to follow your goods in real time, without having to even call Mocaro. You will see:
Your current account statement
What lots have been received
Which lots are being dyed
When the goods are expected to be ready
What goods have been shipped
You can communicate to us if you would like a change in dyeing order for your lots
Automatic email confirmation at each stage of production
As you see, we want you to have as much information as possible in order to make your relationship with Mocaro as easy and exacting as possible.